Business Solutions Manager
London

Location: London Salary: Excellent + Benefits

Job Role

The Business Solutions Manager will work closely with business stakeholders, the Business Transformation Team, and subject matter experts to deliver solutions that are aligned with the firm’s business strategy. The role is primarily responsible for defining, maintaining and communicating the firm’s software portfolio and development application roadmaps. However they will also be responsible for ensuring the applications are supported utilising a combination of internal and external service providers.

The candidate will be responsible for defining how end-user and enterprise software are selected and implemented for 1900 users across 20 offices (17 in the UK and 3 overseas in USA, India and Australia).

The Business Solutions team are responsible for a broad range of business applications, including;
• Advisor Office • Payrite
• Albacs • PTP Tax Expense
• Alphatax • Retain
• Blueprint • Sage
• Caseware • SecurEnvoy
• CCH Personal Tax • SugarCRM
• Goldmine • +Vantage
• IPS 

Where appropriate the Business Solutions Manager will oversee projects from both governance, delivery and third line support perspective.

The Business Solutions team use a blend of off-the-shelf software and bespoke development to achieve the firm’s business requirements. The team are an escalation point for technical issues with business applications. They will work with business users, system managers and third party providers to find resolutions and ensure knowledge is documented and transferred to the operational teams. 

Job Responsibilities

General:
• Define governing principles for software selection and deployment.
• Oversee the development and implementation of business solutions to achieve business requirements and the IT strategy.
• Manage and take responsibility for the third line support of the applications that the firm utilises. This will involve the line management of internal and external resources.
• Ownership of the software portfolio throughout its lifecycle;
o Engagement at the project definition stage, ensure adherence to IT governance and regulatory / legal requirements.
o Manage the solution throughout its operational life.
o Proactively retire redundant solutions to achieve operational efficiencies.

Managerial:
• Daily management of the Business Solutions team workload, reporting on key performance indicators.
• Assign escalations from internal operational teams.
• Take an active role in the development of operational procedures for the group.
• Actively participate and contribute to the groups Change Management and Service Introduction processes.
• Report on issues that impact the group’s ability to support the applications we use, throughout the firm.

Specific:
• Customer focussed. A key part of the role will be engaging with people across the firm – in all disciplines and at all levels.
• Performs leadership, analysis and development of processes related to the business solutions sphere.
• Continuously reviews business drivers to determine the requirement for change.
• Align services to support the firms regional, national and global IT requirements and standards.
• Ability to work with and manage third party support and development organisations.
Technical Skills:
• Knowledge of software development methodologies and structured approaches to software development; IT industry standards, governance and compliance.
• Stays relevant with industry best practices, and implements within the firm.

Project Work:
• Project management of enterprise solution deployments and bespoke development.
• Support the project process, and take an active part in the definition, delivery and support of the new IT solutions being developed.


Person Specification
 
• An experienced application and development team manager with broad technology and sector experience.
• Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development. Uses knowledge to support his or her own team and transfers skills in areas of expertise.
• Communicates effectively with users and team members alike, with a high degree of commitment to customer service. Communicates team goals with clarity, sets clear objectives for team members that are aligned to business plans, monitors and assesses performance, providing timely feedback and support as necessary.
• Develops and maintains strong, long term relationships with clients, ensuring needs are anticipated, expectations managed and feedback sought. Takes action to break down ‘silo barriers’, working across disciplines and functions.
• Demonstrates effective decision making, aligned to local and national plans, to satisfy a range of stakeholder needs and overcoming potential barriers, including deadlines and incompleteness of information.
• Demonstrates an ability to analyse and prioritise situations from an operational perspective, including the impact on business operations.
• Experience of working in a support environment, resolving ‘off the shelf’ and internally developed applications.
• Selects, analyses and presents information and effectively communicates results.
• Identifies new processes and simplifies practices to improve operational efficiency.
• Demonstrates a commitment to change, implementing and leading change projects within the team, where relevant.
• Experience of managing third party organisations is a desirable.
• Promotes the firms values and beliefs, demonstrating integrity and maintaining an ethical stance, using flexibility and tact to express views as necessary.
• Flexibility; the applicant must appreciate the occasional need for out of hours and weekend work as well as being in contact out of office hours to support this level of serviceability
Vacancy Description
Location: London Salary: Excellent + Benefits
 
Job Role

The Business Solutions Manager will work closely with business stakeholders, the Business Transformation Team, and subject matter experts to deliver solutions that are aligned with the firm’s business strategy. The role is primarily responsible for defining, maintaining and communicating the firm’s software portfolio and development application roadmaps. However they will also be responsible for ensuring the applications are supported utilising a combination of internal and external service providers.

The candidate will be responsible for defining how end-user and enterprise software are selected and implemented for 1900 users across 20 offices (17 in the UK and 3 overseas in USA, India and Australia).

The Business Solutions team are responsible for a broad range of business applications, including;
• Advisor Office • Payrite
• Albacs • PTP Tax Expense
• Alphatax • Retain
• Blueprint • Sage
• Caseware • SecurEnvoy
• CCH Personal Tax • SugarCRM
• Goldmine • +Vantage
• IPS 

Where appropriate the Business Solutions Manager will oversee projects from both governance, delivery and third line support perspective.

The Business Solutions team use a blend of off-the-shelf software and bespoke development to achieve the firm’s business requirements. The team are an escalation point for technical issues with business applications. They will work with business users, system managers and third party providers to find resolutions and ensure knowledge is documented and transferred to the operational teams. 

Job Responsibilities

General:
• Define governing principles for software selection and deployment.
• Oversee the development and implementation of business solutions to achieve business requirements and the IT strategy.
• Manage and take responsibility for the third line support of the applications that the firm utilises. This will involve the line management of internal and external resources.
• Ownership of the software portfolio throughout its lifecycle;
o Engagement at the project definition stage, ensure adherence to IT governance and regulatory / legal requirements.
o Manage the solution throughout its operational life.
o Proactively retire redundant solutions to achieve operational efficiencies.

Managerial:
• Daily management of the Business Solutions team workload, reporting on key performance indicators.
• Assign escalations from internal operational teams.
• Take an active role in the development of operational procedures for the group.
• Actively participate and contribute to the groups Change Management and Service Introduction processes.
• Report on issues that impact the group’s ability to support the applications we use, throughout the firm.

Specific:
• Customer focussed. A key part of the role will be engaging with people across the firm – in all disciplines and at all levels.
• Performs leadership, analysis and development of processes related to the business solutions sphere.
• Continuously reviews business drivers to determine the requirement for change.
• Align services to support the firms regional, national and global IT requirements and standards.
• Ability to work with and manage third party support and development organisations.
Technical Skills:
• Knowledge of software development methodologies and structured approaches to software development; IT industry standards, governance and compliance.
• Stays relevant with industry best practices, and implements within the firm.

Project Work:
• Project management of enterprise solution deployments and bespoke development.
• Support the project process, and take an active part in the definition, delivery and support of the new IT solutions being developed.


Person Specification
 
• An experienced application and development team manager with broad technology and sector experience.
• Works well with others in the team and acts as a role model, setting high standards of quality and demonstrating commitment to self-development. Uses knowledge to support his or her own team and transfers skills in areas of expertise.
• Communicates effectively with users and team members alike, with a high degree of commitment to customer service. Communicates team goals with clarity, sets clear objectives for team members that are aligned to business plans, monitors and assesses performance, providing timely feedback and support as necessary.
• Develops and maintains strong, long term relationships with clients, ensuring needs are anticipated, expectations managed and feedback sought. Takes action to break down ‘silo barriers’, working across disciplines and functions.
• Demonstrates effective decision making, aligned to local and national plans, to satisfy a range of stakeholder needs and overcoming potential barriers, including deadlines and incompleteness of information.
• Demonstrates an ability to analyse and prioritise situations from an operational perspective, including the impact on business operations.
• Experience of working in a support environment, resolving ‘off the shelf’ and internally developed applications.
• Selects, analyses and presents information and effectively communicates results.
• Identifies new processes and simplifies practices to improve operational efficiency.
• Demonstrates a commitment to change, implementing and leading change projects within the team, where relevant.
• Experience of managing third party organisations is a desirable.
• Promotes the firms values and beliefs, demonstrating integrity and maintaining an ethical stance, using flexibility and tact to express views as necessary.
• Flexibility; the applicant must appreciate the occasional need for out of hours and weekend work as well as being in contact out of office hours to support this level of serviceability